SeaWorld San Diego ride malfunctioned, causing horror for Arizona mom and her daughter.

A day at SeaWorld San Diego turned terrifying for a mother-daughter duo from Arizona.

During their July 9 trip, Salina Higgins and her group decided to ride the Electric Eel roller coaster, which led to the incident she is now discussing with Planet Chronicle Digital.

Her daughter's shoulder strap was dangling in front of her when the ride reached the first "upside down part."

"As we hung upside down, my daughter started screaming because her strap was dangling in front of her face. I quickly grabbed the strap, secured it, and held onto it tightly until the ride ended."

She claimed the ride was finished in less than a minute, but it felt like "the longest 47 seconds of my existence."

After the ride ended, Higgins informed an attendant about what had happened. However, she believed the attendant did not take her concerns seriously. As a result, she escalated her concerns to guest services.

Planet Chronicle Digital received pictures of disclaimers posted outside a ride, which were taken by a person named Higgins.

Please fasten the comfort collar and remain seated while keeping a firm grip during the journey.

The comfort straps are "engineered for your convenience."

After some negotiations with SeaWorld staff, Higgins and her family were escorted off the property by security.

""SeaWorld's gross negligence has caused harm, and it's possible that it could happen to someone else," Higgins stated."

Higgins posted a video on social media, which her niece filmed, claiming it shows the moment the strap came loose.

The video has 8.5 million views on social media.

Higgins declined a free return to SeaWorld, as well as reimbursement for her tickets and a $1,000 offer.

The California Division of Occupational Safety and Health is currently investigating the incident.

SeaWord emphasized the importance of safety and asserted that there were no safety issues during the ride, in a statement to a local NBC TV station.

The company stated that all rides and attractions, including Electric Eel, are designed, operated, and inspected daily in accordance with all applicable standards and manufacturer specifications. The 'harness' mentioned by the family is called a 'comfort collar,' which is intended for the rider's comfort and is not a restraining device.

According to SeaWorld, the lap bar and shin bar are the only safety measures on the coaster, and they remained secure.

The comfort collar on the ride is intended solely for the comfort of the rider, as indicated by the signage at the entrance.

SeaWorld San Diego did not respond to Planet Chronicle Digital's request for comment.

"Seeing the "comfort strap" dangle above your head 150ft off the ground upside down is not comforting, as Higgins told Planet Chronicle Digital. The danger could have come from the metal clasp at the end of the comfort strap coming down and striking a 10-year-old in the face."