Preventing falling prey to moving scams

Choosing a reliable moving company is crucial when moving to a new home, as the experience can be both thrilling and stressful.

Be cautious of moving scams, as they are more prevalent than you may realize, and can ruin your enjoyable relocation experience. Taking necessary precautions and being aware of the risks can safeguard you and facilitate a seamless move to your new home.

The alarming reality of moving scams

During the peak moving season from May to August, moving scams continue to be a major issue. In 2023, the Better Business Bureau (BBB) received 5,918 complaints against moving companies. Consumers who were scammed by moving companies and reported it to BBB Scam Tracker in 2023 lost a median of $350.

6 types of moving scams

Be cautious of scammers who use different methods to deceive naive movers. Knowing about common scams can help you stay alert and safeguard yourself.

Your property is taken away by movers after loading it onto the truck.

On moving day, unexpected circumstances cause movers to demand more money.

3) Non-refundable deposit: Scammers take a deposit and never show up.

Movers fail to show up after receiving a substantial advance payment.

5) Last-minute changes and charges: Unexpected fees for additional labor or supplies

Movers demand additional payment after loading your belongings, and refuse to unload until payment is received.

Warning signs of a moving scam

Watch out for these key warning signs to avoid falling victim to a moving scam:

• There is no physical address on the website
• A U.S. DOT number is a unique identifier assigned by the Department of Transportation to commercial vehicles and moving companies. It helps track safety records and ensures the company is registered and follows regulations. If a moving company doesn’t have a U.S. DOT number, it could be a sign that they are not legitimate or properly regulated, which is a red flag for a potential scam.
• Instead of in-person or video walk-through, estimates are now given over the phone.
• Movers arrive in rented trucks instead of company-branded vehicles.
• Requests to sign blank or incomplete forms

How to protect yourself

To prevent falling victim to a moving scam, it is crucial to take proactive measures. Here are some strategies that can help you safeguard your move.

Thoroughly research using resources such as the FMCSA database, ATA MSC's ProMover directory, and BBB profiles.

Obtain at least three in-home estimates and be cautious of unusually low quotes.

Ensure that all details, including estimates, inventory, order of service, and bill of lading, are documented in writing.

Inventory your belongings: Make a detailed list and take time-stamped photos or videos

Use a credit card instead of cash, gift cards, or cash transfer apps.

Have a trusted representative present during loading and unloading or be present yourself.

To monitor your property during the move, you may want to use Apple AirTags or other Bluetooth trackers.

Review the FMCSA's booklet on estimates, invoices, and liability for loss or damage.

Verify the company: Confirm they possess a physical address, U.S. DOT number, and the appropriate licensing.

Be cautious of large up-front payments while deposits are standard; avoid making large payments before moving day.

If you've been scammed

Despite your best efforts, you may still fall victim to a moving scam. If this happens, it's crucial to act promptly and be aware of your available remedies.

You can submit a complaint to the FMCSA through their online portal or by calling their hotline at 888-368-7238.

Submit a report to the U.S. DOT Office of Inspector General through their online portal or by calling their hotline at 800-424-9071.

3) Submit a report to the BBB's Scam Tracker

4) Notify your state's attorney general or consumer protection office

5) Contact local police if items or money have been stolen

Kurt’s key takeaways

Moving can be stressful, and the threat of scams makes it even more concerning. However, staying informed and taking proactive steps can significantly reduce the risk of falling victim to moving fraud. By following the guidelines outlined in this article and maintaining a cautious approach, you can ensure a smoother, safer moving experience. One of the most important steps you can take to protect yourself and your belongings during this significant life transition is to invest time in selecting a reputable mover.

What additional precautions or resources do you think are necessary to further protect people from moving scams? Please share your thoughts with us at Cyberguy.com/Contact.

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